Second Phone
English
Get the app

Account and settings

Contact support from the app

Settings → Support sends a request to our team with your email, a description and an optional screenshot, and you get a reply by email.

4 steps · Updated

Before you start

  • A Second Phone account

Steps

  1. 1Open Support

    On your Profile tap the settings icon, then Support.

    Support screen with a field for your email, a box to describe the problem, an Attach file button and Send

  2. 2Fill in the form

    Enter Your email (where we should reply) and describe the problem: what you expected, what happened, and the number involved if there is one. Tap Attach file to add a screenshot.

  3. 3Send

    Send becomes active once the email and description are filled in. The app confirms the request and offers SEND ANOTHER REQUEST if you have more.

  4. 4Wait for our reply

    We answer by email. If you cannot open the app, use the Contact us page on this site, which creates the same kind of request.

Good to know

  • Blocked account or a subscription that cannot be matched? Include the email address or phone number you sign in with.
  • Refunds for store purchases are handled by Apple or Google, not through support.